MINI of Montgomery County
1190 Rockville Pike, Rockville MD 20852 • Phone: (866) 263-2538 • Service: (866) 247-0338
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Nancy D., Alexandria, VA May 14, 2012
  •   5.0
    "Exceptionally nice staff delivering a low-pressure, sincerely helpful sales process. We had been looking for over 3 months at multiple dealers and pulled the trigger here because of their approach."   –   Mark J., Vienna, VA May 12, 2012
  •   5.0
      –   Deborah H., Spencerville, MD May 12, 2012
  •   5.0
      –   Louis Y., Forest Hill, MD May 8, 2012
  •   5.0
      –   James M., Potomac, MD May 7, 2012
  •   5.0
      –   Simon R., Bethesda, MD May 7, 2012
  •   5.0
      –   MINI Owner, Laurel, MD May 6, 2012
  •   5.0
    "Scott Bezold, my salesperson, was absolutely fabulous! I've bought many a car and have come across many a car salesman - he is the best I've every come across. I will, with no hesitation, refer anyone to him."   –   Rebecca D., Washington, DC May 5, 2012
  •   5.0
      –   MINI Owner, Gaithersburg, MD May 5, 2012
  •   5.0
      –   MINI Owner, Mclean, VA May 4, 2012
  •   5.0
    "This is the second Mini I purchased with Scott Bezold. He is THE BEST!!! Thanks, Scott for all of your time and knowledge. Thanks you ,Mini for providing great people to sell your cars!"   –   Marie C., Silver Spring, MD May 4, 2012
  •   5.0
      –   Peter S., Gaithersburg, MD May 3, 2012
  •   3.5
      –   Craig M., Williamsport, MD May 2, 2012
  •   5.0
    "Denton Gupton was my sales advisor and I had already met with him three times before I finally made the purchase. He was great along with Sean, the general manager."   –   Linda W., Silver Spring, MD May 1, 2012
  •   5.0
      –   George R., Walkersville, MD Apr 29, 2012
  •   5.0
      –   MINI Owner, Alexandria, VA Apr 25, 2012
  •   5.0
      –   MINI Owner, Stone Ridge, VA Apr 25, 2012
  •   4.5
      –   Helen L., Lanham, MD Apr 23, 2012
  •   5.0
      –   Gary S., Silver Spring, MD Apr 21, 2012
  •   5.0
      –   MINI Owner, Bethesda, MD Apr 19, 2012
  •   5.0
      –   Matthew P., Washington, DC Apr 18, 2012
  •   5.0
      –   Bertrand B., Potomac, MD Apr 18, 2012
  •   5.0
    "It was a seemless process...I did my research on the MINI before coming in but they were very informative. No pressure at all. I will be coming back in October-December timeframe for another!"   –   Jan martin V., Clinton, MD Apr 14, 2012
  •   5.0
    "Very pleasant experience. Scott seemed to figure out from the beginning what was important to me. No hassles."   –   Anne S., Chevy Chase, MD Apr 13, 2012
  •   5.0
      –   Joyce S., Bethesda, MD Apr 12, 2012
  •   5.0
      –   MINI Owner, Laurel, MD Apr 12, 2012
  •   5.0
      –   Ethan S., Potomac, MD Apr 10, 2012
  •   5.0
      –   Melissa P., Silver Spring, MD Apr 10, 2012
  •   5.0
    "I was very happy with Jen's help and all other aspects of my Mini buying experience!"   –   Lawrence W., Silver Spring, MD Apr 10, 2012
  •   5.0
      –   Teodorico T., Gaithersburg, MD Apr 10, 2012
  •   5.0
    "My MA Scott was excellent, thorough, and attentive. He definitely aided to my desire to buy both the mini itself and to get it at this dealership."   –   Benjamin M., Washington, DC Apr 10, 2012
  •   5.0
      –   Katalina P., Rockville, MD Apr 10, 2012
  •   5.0
      –   Gary S., Silver Spring, MD Apr 10, 2012
  •   5.0
      –   Dennis N., Brookeville, MD Apr 10, 2012
  •   5.0
    "Had a great experience with Jen as our Motoring Advisor helping us when we thought we needed to custom order a car to finding one in their inventory that suited our needs, to doing the paperwork with Paul! Glad we worked with MINI of Montgomery County!"   –   Sharon G., Leesburg, VA Mar 26, 2012
  •   5.0
      –   Mark T., New Market, MD Mar 25, 2012
  •   5.0
      –   Sandra M., Germantown, MD Mar 23, 2012
  •   5.0
      –   Melda I., Washington, DC Mar 21, 2012
  •   4.0
      –   Barbara G., Chantilly, VA Mar 20, 2012
  •   5.0
    "The staff stayed 1.5 hours past closing on a Saturday to make sure we got exactly what we wanted."   –   MINI Owner, Baltimore, MD Mar 14, 2012
  •   5.0
      –   Sheila G., Upper Marlboro, MD Mar 14, 2012
  •   5.0
      –   Alonso S., Bethesda, MD Mar 13, 2012
  •   5.0
    "Love my new Oxford Green Countryman!"   –   MINI Owner, Washington, DC Mar 12, 2012
  •   5.0
      –   MINI Owner, Annapolis, MD Mar 9, 2012
  •   5.0
      –   Mary J., Bethesda, MD Mar 7, 2012
  •   5.0
      –   Debra C., Silver Spring, MD Mar 7, 2012
  •   5.0
    "Denton Gupton was a pleasure to work with (as were Paul and Blake). He was extremely knowledgeable and enthusiastic about the Mini and very helpful in responding to questions."   –   David B., NORTH BETHESDA, MD Mar 5, 2012
  •   5.0
    "The Montgomery Mini sales team made my purchase experience extremely exciting, thrilling and the most spontaneous."   –   Selange R., Gaithersburg, MD Mar 3, 2012
  •   5.0
      –   MINI Owner, Leesburg, VA Mar 1, 2012
  •   5.0
      –   Marcus M., WASHINGTON, DC Feb 28, 2012
  •   4.5
      –   MINI Owner, Cabin John, MD Feb 25, 2012
  •   5.0
    "I live in Orlando, FL and I've been trying to buy a Mini from any dealer in the U.S. for about 1.5 years. It has been difficult for me during that time as previous dealers just didn't take me seriously, we're rude, or just wouldn't respond to my questions or phone calls. I was close to giving up and buying another car. Then I found Chris Lee at Mini of Montgomery. He made the process so easy. He was very friendly, honest and alleviated any concerns immediately. I special ordered the car and he walked me through the process and made recommendations on the options. Once the car was ordered, he kept me informed each step of the way. He was always available for help or questions, which he gladly answered with his wealth of knowledge. Then Chris went above and beyond. Upon ordering the car, we made plans to fly to the area to pick up the car. However it quickly became clear the car was going to be ready much sooner than I expected. As our luck would have it, we were flying through the area on return from our vacation. Instead of catching our last leg from Dulles to Orlando, Chris volunteered to pick us up from the airport, drive us back to the dealership to complete the paperwork and pick up the car. Did I mention this was late on Sunday night when the dealership was closed? We could not believe the great service! Chris knew we didn't want to stay too long, so quickly explained the paperwork during signing, but still answered any questions for us. Upon getting the car, he helped us load our luggage and then did something wonderful. He patiently explained and demonstrated each feature and even set up our navigation so we could get started on our trip home. Great job Chris! You made the whole process outstanding!"   –   Glen L., ORLANDO, FL Feb 25, 2012
  •   5.0
      –   Gregory K., Chesapeake Beach, MD Feb 21, 2012
  •   5.0
      –   Thomas M., Columbia, MD Feb 19, 2012
  •   5.0
      –   Julie B., Broadlands, VA Feb 17, 2012
  •   5.0
    "Denton Gupton was an excellent sales rep - no pressure, VERY informative, and responsive to follow up calls and e-mails. Paul Jun who processed the sales paperwork was also very friendly, extremely efficient, and informative on the add-on services. Left such a great impression on me that I even remember their full names. I'd buy another Mini from this dealership at any time!"   –   Joseph H., Elkridge, MD Feb 15, 2012
Service Rating 4.7
  •   5.0
      –   Lloyd H., Lanham, MD May 14, 2012
  •   5.0
      –   Josh A., HAGERSTOWN, MD May 13, 2012
  •   5.0
      –   Roger P., Beltsville, MD May 12, 2012
  •   5.0
      –   MINI Owner, Carlisle, PA May 11, 2012
  •   5.0
      –   Kap Y., Boyds, MD May 11, 2012
  •   5.0
    "The service representative was a pleasure to work with, helpful with information, kept me up to date with progress. The person who worked on the car - replaced a destroyed tire and cleaned up the wheel - did a great job. Put my mind to rest regarding possible need for an alignment. Car wash was an unexpected bonus. Thanks to all involved."   –   William A., Silver Spring, MD May 11, 2012
  •   4.0
      –   Laurel S., Silver Spring, MD May 10, 2012
  •   5.0
      –   Leila C., Rockville, MD May 9, 2012
  •   3.5
      –   Ted L., Gaithersburg, MD May 9, 2012
  •   5.0
      –   Toni D., Mclean, VA May 8, 2012
  •   5.0
      –   Michael B., Washington, DC May 7, 2012
  •   5.0
      –   MINI Owner, Potomac, MD May 7, 2012
  •   4.5
      –   Heather A., Germantown, MD May 7, 2012
  •   4.5
      –   Johnathan M., Washington, DC May 6, 2012
  •   4.0
      –   MINI Owner, Silver Spring, Maryland May 6, 2012
  •   5.0
      –   Bogdan P., Rockville, MD May 6, 2012
  •   5.0
      –   Chris S., Bethesda, MD May 4, 2012
  •   5.0
      –   MINI Owner, Silver Spring, MD May 4, 2012
  •   5.0
    "Friendly, professional, accommodating, timely..."   –   James D., Darnestown, MD May 4, 2012
  •   5.0
      –   Lori G., GAITHERSBURG, MD May 4, 2012
  •   4.5
    "Great atmosphere to wait in. Love that WiFi."   –   MINI Owner, Boyds, MD May 3, 2012
  •   5.0
      –   Debra C., Silver Spring, MD May 3, 2012
  •   5.0
    "Problem not repaired during first visit, but was taken care of on repeat visit with courtesy and excellence. Service rep apologized and explained. Quite refreshing!"   –   MINI Owner, Woodsboro, MD May 3, 2012
  •   5.0
      –   MINI Owner, WAYNESBORO, PA May 2, 2012
  •   4.5
      –   Karen M., POOLSVILLE, MD May 2, 2012
  •   4.0
      –   MINI Owner, ROCKVILLE, MD May 1, 2012
  •   5.0
      –   Sean W., Bethesda, MD May 1, 2012
  •   5.0
      –   Yi Z., Chevy Chase, MD May 1, 2012
  •   5.0
      –   Florri L., Rockville, MD Apr 21, 2012
  •   5.0
    "BOgdan is great!"   –   Sulika S., Chevy Chase, MD Apr 21, 2012
  •   5.0
    "The staff are attentive, courteous, and friendly... My radio now functions flawlessly - I am very pleased. Well done."   –   Thomas F., Frederick, MD Apr 21, 2012
  •   4.5
      –   MINI Owner, CLARKSBURG, MD Apr 20, 2012
  •   5.0
      –   Jesse S., Silver Spring, MD Apr 20, 2012
  •   5.0
      –   Membercar R., Rockville, MD Apr 20, 2012
  •   5.0
      –   Membercar R., Rockville, MD Apr 20, 2012
  •   5.0
    "Bogdan provided "outstanding" service! I intially thought I was being helped by the General Manager or Service Director because of superior conduct & professionalism. I strongly recommend management for Bogdan because of his competence,effiency & customer service skills!"   –   Kurt H., Mclean, VA Apr 19, 2012
  •   5.0
      –   MINI Owner, Rockville, MD Apr 19, 2012
  •   5.0
      –   Mahmoud E., Chevy Chase, MD Apr 18, 2012
  •   5.0
    "Bog helped us out a lot. Thanks,"   –   Yekyung K., Rockville, MD Apr 18, 2012
  •   4.5
      –   Sarita H., Silver Spring, MD Apr 16, 2012
  •   5.0
      –   MINI Owner, , Apr 16, 2012
  •   5.0
      –   MINI Owner, Frederick, MD Apr 16, 2012
  •   5.0
      –   Kristie A., Frederick, MD Apr 15, 2012
  •   4.5
    "service was great, loaner car took to long to arrange."   –   MINI Owner, Potomac, MD Apr 15, 2012
  •   5.0
      –   MINI Owner, Gaithersburg, MD Apr 12, 2012
  •   5.0
    "Very efficient service. Everyone was very professional but also personable. Very pleased and will return."   –   MINI Owner, Bethesda, MD Apr 11, 2012
  •   4.5
    "they even held my things behind their desk while i walked down the street! but i did have to wait an extra hour, and the middle console wasn't vacuumed at all"   –   Elena V., Laurel, MD Apr 11, 2012
  •   4.5
      –   Santhana W., Silver Spring, MD Apr 11, 2012
  •   5.0
      –   Robert G., Frederick, MD Apr 10, 2012
  •   5.0
      –   MINI Owner, Rockville, MD Apr 10, 2012
  •   5.0
      –   MINI Owner, Takoma Park, MD Apr 10, 2012
  •   5.0
      –   Thomas G., Silver Spring, MD Apr 9, 2012
  •   4.0
      –   Vince M., Washington, DC Apr 7, 2012
  •   5.0
    "Great service"   –   MINI Owner, Montgomery Village, MD Apr 7, 2012
  •   4.5
    "very busy on a saturday but no problem ( except the hour drive )def. need a shop in frederick"   –   Joseph R., Walkersville, MD Apr 7, 2012
  •   5.0
      –   John K., Germantown, MD Apr 7, 2012
  •   5.0
      –   Celia S., Olney, MD Apr 7, 2012
  •   5.0
      –   Jill M., Damascus, MD Apr 7, 2012
  •   4.5
      –   Jill P., Washington, DC Apr 7, 2012
  •   5.0
      –   MINI Owner, , Mar 27, 2012
  •   4.5
      –   MINI Owner, Silver Spring, MD Mar 26, 2012
  •   2.0
    "I asked for my air filter to be changed--the owner of the car before me was a heavy smoker. I noted after using the aircon the past week that the smell of tobacco coming from the aircon is now STRONGER than it ever was before. I would like someone to check this. Also, since I was not presented with the old air filter (the one that was replaced) I am now a bit suspicious that the thing was actually changed. I think therefore that it is a good practice to show customers the old parts that are removed--that avoids the kind of situation like this one where one can't help but be suspicious that a new part was ever used."   –   Roger M., Potomac, MD Mar 26, 2012
  •   5.0
      –   Bao K., Chevy Chase, MD Mar 23, 2012
  •   5.0
    "thanks"   –   MINI Owner, Kensington, MD Mar 22, 2012
  •   5.0
      –   MINI Owner, Potomac, MD Mar 22, 2012
  •   5.0
      –   Gloria G., Washington, DC Mar 21, 2012
  •   4.5
      –   MINI Owner, Washington, DC Mar 21, 2012
  •   4.5
      –   David M., Washington, DC Mar 21, 2012
  •   5.0
      –   George M., Gaithersburg, MD Mar 21, 2012
  •   4.5
      –   MINI Owner, Germantown, MD Mar 21, 2012
  •   5.0
      –   Jacques S., Potomac, MD Mar 21, 2012
  •   5.0
      –   MINI Owner, Potomac, MD Mar 20, 2012
  •   5.0
      –   MINI Owner, Bethesda, MD Mar 19, 2012
  •   5.0
    "It was my best car service experience ever, from the cleanliness, coffee, and hospitality of the waiting area, to the helpful attitude of everyone who worked there."   –   John S., Garrett Park, MD Mar 19, 2012
  •   4.5
      –   MINI Owner, Germantown, MD Mar 19, 2012
  •   4.5
      –   MINI Owner, SILVER SPRING, MD Mar 18, 2012
  •   5.0
    "This was my second service visit to MINI of Montgomery County. On both occasions I needed impromptu assistance and arrived without an appointment. I received superb assistance from Bogdan, who went out of his way to ensure that I received the service I needed quickly and efficiently. Based on this experience, I would strongly recommend MINI of Montgomery County for service or sales to prospective and current MINI owners in the vicinity."   –   MINI Owner, Bethesda, MD Mar 18, 2012
  •   4.5
      –   Ira P., Washington, DC Mar 17, 2012
  •   4.5
      –   MINI Owner, Potomac, MD Mar 17, 2012
  •   5.0
    "It being my first visit to Mini of Montgomery County, I must say I was very impressed. Having only brought it in for a recall, I was quite surprised that my Mini was washed and vacuumed. My service advisor was knowledgeable, personable, and even remembered me when I came to pick up the car. I'm very happy with Mini-MoCo and would recommend it to all. I love my Mini!"   –   Jane D., Potomac, MD Mar 16, 2012
  •   2.0
    "My wife and I took the car in for recall service for my daughter (Owner of the car). The service adviser called me that the car was ready for pick uip around 10:00 am. I went there to pick up the car at 10:35 am and noticed that the car was not washed. My wife had requested the car wash when we dropped off the car, and asked again when I was at the cashier desk reviewing the bill. The response was it was washed. When my wife noticed the car was not washed when she went out to check, she informed the service advisor and was told that she would have the manager to get the car washed right away. Waiting for more than twenty minutes after the payment was made, I went to the car wash area and noticed that our car was standing outside on the lot, so I went ot the service advisor again. She explained that the matter was left with the manager. I went out to the lot and met the manager. He did not respond with a sincere attitude/explanation for his mistake, rather with a very hostile tone We did not leave MINI dealership until 11:40 am. The experience was terrible."   –   MINI Owner, North Potomac, MD Mar 15, 2012
  •   4.5
      –   MINI Owner, Bethesda, MD Mar 15, 2012
  •   5.0
      –   MINI Owner, North Potomac, MD Mar 15, 2012
  •   4.5
      –   Trevor K., ROCKVILLE, MD Mar 15, 2012
  •   4.0
      –   Bob C., Potomac, MD Mar 14, 2012
  •   4.5
      –   Holly R., Silver Spring, MD Mar 14, 2012
  •   4.0
      –   Marisa B., Rockville, MD Mar 14, 2012
  •   5.0
      –   Keith C., Rockville, MD Mar 12, 2012
  •   5.0
    "Good service"   –   Mathias M., Bethesda, MD Mar 11, 2012
  •   5.0
      –   Edward K., Silver Spring, MD Mar 11, 2012
  •   4.5
      –   Jill F., GERMANTOWN, MD Mar 11, 2012
  •   5.0
    "Outstanding service. Found, diagnosed and repaired a problem that I overlooked when I brought it in for a recall. All service items were attended to during the same visit. Super convenient. Top notch all around."   –   MINI Owner, Rockville, MD Mar 9, 2012
  •   5.0
    "This was truly the easiest service experience I have ever had. I called in the morning to see if I could bring my car in to have the break light replaced. The warning signal came on the day before. I got an appointment immediately. When I brought my car in they checked my maintenance records and said they would also take care of a routine maintenance that was due, plus take care of the recall issue for the water pump.. . all on warranty! Within 10 minutes I was on my way in a Mini Cooper loaner car! Great!!!"   –   MINI Owner, Silver Spring, MD Mar 9, 2012
  •   5.0
      –   Kelly W., Jefferson, MD Mar 9, 2012
  •   5.0
      –   Don P., GAITHERSBURG, MD Mar 9, 2012
  •   4.5
      –   MINI Owner, Bethesda, MD Mar 8, 2012
  •   5.0
      –   MINI Owner, Bethesda, MD Mar 8, 2012
  •   5.0
      –   Mary B., Washington, DC Mar 7, 2012
  •   5.0
    "It was very efficient and not at all frustrating. It was almost relaxing."   –   MINI Owner, Washington, DC Mar 7, 2012
  •   4.0
      –   MINI Owner, Bethesda, MD Mar 7, 2012
  •   4.5
      –   MINI Owner, Boyds, MD Mar 7, 2012
  •   5.0
    "Great service. Good communications about what was happening and how long things would take."   –   James Y., Hyattsville, MD Mar 5, 2012
  •   5.0
      –   Scott H., Cabin John, MD Mar 5, 2012
  •   1.0
    "i did not get not get the service... it was too expensive... i was not charged and my car was washed ... i very much appreciate the courtesy... there is no selection above to indicate this... like n/a..."   –   MINI Owner, CABIN JOHN, MD Mar 5, 2012
  •   5.0
      –   Mary D., Olney, MD Mar 5, 2012
  •   5.0
      –   MINI Owner, SILVER SPRING, MD Mar 4, 2012
  •   5.0
      –   Lydia M., Potomac, MD Mar 4, 2012
  •   5.0
    "none"   –   Amy C., ROCKVILLE, MD Mar 4, 2012
  •   5.0
      –   Sandra G., Sandy Spring, MD Mar 4, 2012
  •   5.0
      –   MINI Owner, Bethesda, MD Mar 4, 2012
  •   5.0
      –   Diane B., Gaithersburg, MD Mar 4, 2012
  •   5.0
      –   Stacy B., Potomac, MD Mar 4, 2012
  •   5.0
      –   MINI Owner, Great Falls, VA Mar 4, 2012
  •   4.5
      –   Zachary K., Montgomery Village, MD Mar 3, 2012
  •   5.0
    "Truly amazing experience. Very Impressed"   –   Lee B., Derwood, MD Mar 2, 2012
  •   5.0
    "My auxiliary water pump required replacement. Mini Of Montgomery made the replacement experience as smooth and pleasant as possible."   –   MINI Owner, Silver Spring, MD Mar 2, 2012
  •   2.5
    "The car came back with a pronounced pull to the left, which it didn't have at all when I took it in."   –   John S., Washington, DC Mar 2, 2012
  •   5.0
    "Prompt service, excellent communication."   –   Walter G., BETHESDA, MD Feb 29, 2012
  •   4.5
      –   MINI Owner, Potomac, MD Feb 29, 2012
  •   4.5
    "I was impressed that the servie staff noticed that there was a recall issye with my Mini and fixed it. a week later i got the notice at home."   –   MINI Owner, Olney, MD Feb 28, 2012
  •   4.5
      –   MINI Owner, BELTSVILLE, MD Feb 27, 2012
  •   5.0
      –   MINI Owner, Frederick, MD Feb 26, 2012
  •   4.5
      –   Trevor S., Greenbelt, MD Feb 26, 2012
  •   5.0
      –   Stacie T., Rockville, MD Feb 25, 2012
  •   5.0
      –   MINI Owner, GAITHERSBURG, MD Feb 24, 2012
  •   5.0
      –   Lee N., Germantown, MD Feb 24, 2012
  •   5.0
      –   Shashank K., Rockville, MD Feb 23, 2012
  •   5.0
      –   Chuck R., Germantown, MD Feb 23, 2012
  •   5.0
      –   Nicholas G., SILVER SPRING, MD Feb 23, 2012
  •   5.0
      –   Dudley W., Takoma Park, MD Feb 22, 2012
  •   5.0
      –   Matthew D., SILVER SPRING, MD Feb 22, 2012
  •   5.0
      –   Richard R., Washington, DC Feb 22, 2012
  •   5.0
      –   Ryan M., Germantown, MD Feb 19, 2012
  •   5.0
      –   Roberto C., Rockville, MD Feb 18, 2012
  •   4.5
      –   Kathy F., Gaithersburg, MD Feb 18, 2012
  •   5.0
      –   MINI Owner, , Feb 17, 2012
  •   5.0
      –   Eric W., Germantown, MD Feb 17, 2012
  •   5.0
    "Handled my repair without an appointment and in a timely fashion. Provided brake repair as per maintenance plan as well."   –   Jeff L., Rockville, MD Feb 16, 2012
  •   4.5
      –   Teresa L., Rockville, MD Feb 16, 2012
  •   5.0
      –   Amanda N., Germantown, MD Feb 15, 2012
  •   5.0
      –   MINI Owner, , Feb 15, 2012
MINI of Montgomery County 1190 Rockville Pike Rockville , MD 20852 Sales: (866) 263-2538